Terms & Conditions

Acceptance of Terms

By confirming a reservation and making payment, the booking guest acknowledges and agrees to these Terms & Conditions.

The booking guest is responsible for ensuring that all members of their party are aware of and comply with these terms.

Reservations & Minimum Stay

Riverstone is a private accommodation property located at 2/35 Gipps Street, Port Fairy, Victoria 3284.

A minimum stay of two nights applies to all reservations.

Longer minimum-stay requirements may apply to selected dates and will be advised at the time of booking.

All reservations are subject to availability and confirmation by Riverstone.

Payment Terms

A deposit of 50% of the total accommodation cost is required to confirm a reservation.

The remaining balance is payable 14 days prior to arrival.

For reservations made within 14 days of arrival, full payment is required at the time of booking.

The accommodation payment is separate from the security pre-authorisation outlined below.

Cancellation Policy

Cancellations made more than 14 days prior to arrival will receive a full refund of accommodation payments made.

For cancellations made within 14 days of arrival, the full value of the reservation will be charged, subject to applicable law and Riverstone's obligation to take reasonable steps to minimise its loss.

Where only the 50% deposit has been paid, the outstanding balance will become payable under this cancellation policy. Any charge to a nominated payment method will require the guest's prior authorisation.

No-shows and early departures are treated as cancellations of the unused accommodation and are subject to the same policy, including applicable legal rights.

If the accommodation is rebooked following a cancellation, any cancellation charge will be reviewed to account for the revenue recovered and reasonable costs incurred.

Nothing in this policy excludes any refund or other remedy required by Australian Consumer Law.

Check-in & Check-out

Check-in: From 3:00pm.

Check-out: By 10:00am.

Early check-in and late check-out may be available by prior arrangement and are subject to availability.

Guests are asked to vacate the property by the agreed check-out time to allow sufficient time for preparation before subsequent arrivals.

Occupancy & Guest Policy

Riverstone accommodates a maximum of six adults.

The property is currently offered as adults-only accommodation. Children and infants are not accommodated.

The number of overnight guests must not exceed the confirmed booking occupancy without prior written approval.

Parties & Events

Riverstone is provided for private accommodation only.

Parties, functions and events are not permitted without prior written approval.

Guests must respect neighbouring properties and avoid excessive noise or disruptive behaviour.

Strictly Non-Smoking Property

Riverstone is a strictly non-smoking property.

Smoking is not permitted anywhere within the house or on the property.

Guests are responsible for reasonable and substantiated cleaning, deodorising, laundering, repair or replacement costs arising from smoking.

Where smoking renders the property unavailable for subsequent bookings, the booking guest will be liable for the reasonable and substantiated loss of rental income directly resulting from the incident, to the extent permitted by law.

Tanning Products, Hair Dye & Bleach

To protect Riverstone's furnishings, bed linen, towels and other surfaces, the application or use of spray tan, self-tanning products, tanning foams or creams, hair dyes and bleaching products is strictly prohibited anywhere within the property.

Guests are responsible for reasonable and substantiated cleaning, laundering, repair or replacement costs resulting from staining or damage caused by these products.

Where such damage prevents Riverstone from accommodating subsequent bookings, the booking guest will be liable for the reasonable and substantiated loss of rental income directly resulting from the incident, to the extent permitted by law.

Pets

Pets are not permitted at Riverstone.

Security Pre-authorisation

A security pre-authorisation of $1,000 is required prior to check-in.

The pre-authorisation will be processed separately from the accommodation payment through our EFTPOS facility.

Following departure and inspection of the property, Riverstone will arrange for the pre-authorisation to be released, subject to any valid and substantiated charges.

The cardholder's bank determines how long it takes for released funds to become available.

The $1,000 security pre-authorisation does not limit the booking guest's liability for additional recoverable costs.

Damage, Breakages & Additional Costs

Guests are expected to take reasonable care of the property, its furnishings, fixtures, fittings and contents.

The booking guest is responsible for reasonable and substantiated costs arising from damage, breakages, missing items or excessive cleaning caused by the guest or members of their party.

Charges will reflect the actual reasonable cost of cleaning, repair or replacement, allowing for fair wear and tear where applicable.

Riverstone will provide details and supporting evidence of any proposed charges and a reasonable opportunity for the booking guest to raise a dispute.

Loss of Rental Income

Where smoking, staining, damage or another breach of these Terms prevents Riverstone from accommodating subsequent bookings, the booking guest will be liable for the reasonable and substantiated loss of rental income directly resulting from the incident, to the extent permitted by law.

Riverstone will take reasonable steps to minimise any loss and will account for any income recovered through replacement bookings.

Recoverable losses may exceed the $1,000 security pre-authorisation.

Care of the Property

Guests are asked to leave Riverstone in a reasonable condition and report any damage or maintenance concerns as soon as practicable.

Normal use of the property is expected. Additional charges will apply only where reasonable and recoverable costs arise beyond ordinary use and fair wear and tear.

Unavailability of the Property

In the unlikely event that Riverstone becomes unavailable for a confirmed reservation, we will contact the booking guest as soon as practicable to discuss the circumstances and available options.

Any refund or other remedy will be provided in accordance with applicable law.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Privacy

Personal information collected in connection with reservations and enquiries is handled in accordance with our Privacy Policy .

Contact

For questions regarding reservations or these Terms & Conditions, please contact Riverstone.