Privacy Policy

Our approach to privacy

Riverstone Port Fairy respects the privacy of our guests, website visitors and those who communicate with us.

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with Riverstone, our website, accommodation bookings, enquiries and related services.

Information we collect

We may collect personal information including:

• your name;
• address;
• telephone number;
• email address;
• booking and stay details;
• payment-related information;
• correspondence with us;
• preferences or requests provided in connection with your stay; and
• information submitted through our website or enquiry forms.

We may also collect technical information when you use our website, such as your IP address, browser or device information, pages visited and information collected through cookies or similar technologies.

How we collect information

We may collect personal information directly from you when you make a booking, contact us, submit an enquiry, subscribe to communications, stay at Riverstone or otherwise interact with us.

Information may also be received through third parties involved in facilitating a booking or providing services on our behalf, including booking platforms, travel agents, payment providers and technology providers.

How we use your information

We may use personal information to:

• process and manage accommodation bookings;
• communicate with you before, during and after your stay;
• respond to enquiries and requests;
• process payments and amounts associated with a booking or stay;
• provide and improve our accommodation and guest services;
• administer our website and online services;
• send marketing communications where you have subscribed or where otherwise permitted by law;
• maintain business, accounting and administrative records;
• protect our guests, property and business; and
• comply with applicable legal and regulatory obligations.

Disclosure to third parties

Where reasonably necessary, personal information may be disclosed to third-party service providers that assist us in operating Riverstone and our website, processing bookings and payments, communicating with guests, providing email services, maintaining technology systems or otherwise delivering our services.

We do not sell guest personal information.

Some third-party technology providers may process or store information outside Australia. Where applicable, the handling of personal information by overseas recipients will be addressed in accordance with applicable privacy requirements.

Direct marketing

If you subscribe to receive news, offers or updates from Riverstone Port Fairy, we may use your contact details to send those communications.

You may unsubscribe at any time using the unsubscribe facility provided in the communication or by contacting us directly.

Cookies and website technologies

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use the website and support third-party services used on the site.

Further information about cookies used by our website is available in our Cookie Policy.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and you should take appropriate care when providing information electronically.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing a request.

Privacy enquiries and complaints

If you have a question or concern about how Riverstone Port Fairy has handled your personal information, please contact us.

We will consider and respond to privacy enquiries and complaints within a reasonable period.

If you are not satisfied with the way a privacy complaint has been handled and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The current version will be published on our website.